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Google’s Fitbit Ionic recall doesn’t go far enough, lawsuit says

In March, Google announced it was voluntarily recalling the 1.7 million Fitbit Ionic smartwatch after 78 burns were reported. Now, a recent lawsuit claims that the restore did not go far enough, claiming that a similar defect affected all of Google’s Fitbit devices.

According to court documents, all Fitbit smartwatches and fitness trackers share the same defect – heat-induced, which causes burns or creates fire hazards. The complaint also accused Fitbit of trying to divert attention from “customer hygiene” when accidents were reported, and that the recall did not adequately compensate Ionic’s owners.

“Reasonable consumers,” the complaint reads, “buy products to burn calories – not their skin – and to safely follow a healthy lifestyle using a smart watch.” The lawsuit seeks an injunction.

The two plaintiffs in the case both bought the lineup devices Versa – a Versa Lite and Versa 2 – not Ionic. In addition, the complaint shows images of burners users who have had other devices, including Sense, Versa 3, Blaze, Inspire, and Inspire 2. It also contains several accounts of Fitbit owners featuring customer support for the company .

Ionic was the first smartwatch of the 2017 Fitbit.
Photo courtesy of Vjeran Pavic / The Verge

The main point of the lawsuit is the allegation that while Fitbit reclaimed Ionic, it did not do so with its other devices although it may also burn users. As a result, customers may find that they carry a potential fire hazard. In particular, the case has raised fears that consumers may turn off the smartwatch on the flight, unaware that the battery is faulty. It also noted that with Fitbit fully paid by Ionic owners, the company is dragging its feet when it comes to repaying those funds.

I can’t say I was very surprised when I saw these claims. Although I have never encountered the issue when reviewing Fitbit devices, I have seen a lot of complaints from Reddit and other social media devices in recent years, where various Fitbit products have been compromised. killed or angry user skin. Despite the short story, many of those accounts also referred to Fitbit and it took her months to recover or even respond.

Court documents similarly contain several response screens @FitbitSupport Twitter where customers are upset long waiting and customer service not responding trying to bring back the recently restored Ionic. We also independently heard from a consultant that the Ionic recovery process was slow.

Fitbit did not immediately respond to a request for comment.